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FREQUENTLY ASKED QUESTIONS

  • What are the technical requirements to take a course?

    PCs/Macs:

    • Windows 7, 10 | Internet Explorer 11 | Latest version of Chrome and Firefox at time of user acceptance testing (UAT)
    • Mac | OSX 10.9 | Safari 9

    Mobile Tablets:

    • iPad Air | iOS 10 | Safari

    Phones:

    • iPhone 6 | iOS 10 | Safari
    • Nexus 5X | Android 6 | Chrome
    • Samsung Note 3 | Android 5 | Chrome

    Software: Most computers will already come with the software required to take this course.

    • JavaScript must be enabled on your browser - this feature is enabled by default in most computer browsers.
    • Audio playback capability. Adobe PDF Reader.
  • I registered for the site, but I never got my confirmation email. What do I do?

    Check for an email from the NRA Online Training website in your email spam folder. It is possible that your email program or email service provider is filtering emails coming from this website as spam.

    IMPORTANT: If the confirmation email is not in your spam folder, please contact us for further assistance.

  • I can’t log in to the site. The screen keeps refreshing. What is wrong?

    You may be typing your username or password incorrectly. Remember that the password is case sensitive.

  • I forgot my password and/or email. How do I access the site now?

    Click the "Login" button and then click the link “Forgot your password?” You can reset your password by either entering the email address you used to create the account. An email will be sent to your email address with instructions on how to regain access to the site.

  • How can I update my profile?

    Login to the site. On the main page click on the "My profile settings" link on the left side of the screen. Click on "Edit profile" and make any necessary changes to your profile. When you are done, click "Update profile" at the end of the page.

  • I finished the course but I never received the certificate by e-mail. What is wrong?

    Check for an email from the NRA Online Training website in your email spam folder. It is possible that your email program or email service provider is filleting emails coming from this website as spam.

  • The course does not display correctly. How can I view the course the way it was intended to be taken?

    The courses require a web browser with the latest version of the Adobe Flash Player. Use the “System Compatibility Checker” to verify the version number of your web browser.

    On a PC (Windows or MAC), use one of the latest web browsers available:

    • Microsoft Internet Explorer 10 (Windows)
    • Google Chrome Version 24 or later (Windows and Mac)
    • Apple Safari (Mac) Mozilla Firefox 19 or later (Windows and Mac)
    • Opera 12 or later (Windows and Mac)
  • Can I take the courses on mobile devices?

    Hunter Education and Basics of Pistol Shooting are optimized for tablets and smart phones.

  • When I try to take the first lesson of the course, all I see is a blank screen. What is wrong?

    If you are running Windows 8, make sure to access the nraonlinetraining.org site from the Desktop browser and not from the Metro browser. On your Windows 8 Start screen (the one with the tiles), click on the "Desktop" tile. Once you are in the desktop mode, open your preferred browser and access the site.

    This issue can also be caused by some browsers and the way they handle plugins. To fix this temporary problem, you can try restarting your computer and accessing the website again.

    This issue is usually present in Internet Explorer 11. When you get the screen/pop-up with the blank screen, try resizing the browser window slighlty. The content should automatically appear.

  • What do I do if the technical question I have is not listed here?

    Contact our help desk. We will respond to your request within 24 hours, Monday through Friday from 9am to 5pm EST.

Course FAQs

  • What is the cost of an online course?

    Course pricing varies depending on the course you are interested in taking. Please visit the Course page to learn more about each individual course pricing.

  • Will I recieve a certificate of completion?

    Yes. Upon successfully completing all the requirements for each course, you will be directed to receive a certificate of compeletion that you can save as a file or print.

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